Office – OBSIDIAN WEBSITES https://obsidianwebsites.com Native American Website Design Company, Native American Website Designer, Native American Design Firm, Native American Website Design Firm, Indigenous Designer Wed, 03 Apr 2019 02:55:17 +0000 en hourly 1 https://wordpress.org/?v=6.3.7 https://obsidianwebsites.com/wp-content/uploads/2021/04/cropped-OW_favicon-32x32.jpg Office – OBSIDIAN WEBSITES https://obsidianwebsites.com 32 32 Dynamics 365: a game changer for dairygold operations https://obsidianwebsites.com/success-stories/dynamics-365-a-game-changer-for-dairygold-operations/ Tue, 08 May 2018 02:42:07 +0000 https://obsidianwebsites.com/?p=179 Located in the rich fertile Golden Valleys of Munster, Dairygold has a long and proud history of producing quality-assured, sustainable gold standard cheese and dairy ingredients. With three imperative divisions that drive and support our farmers and business, Dairygold are able to offer clients and consumers full traceability, unrivalled quality and product excellence.

The Challenge

The central focus of a new CRM system was to allow Dairygold to improve customer and supplier relationships. The Co-Operative was previously dependent of on field staff returning to the office to file a paper-based records of customer interactions.

The Solution

Designed and delivered by Ergo, the Customer Relationship Management (CRM) components in Microsoft Dynamics 365 were identified as the best way to meet Dairygold’s requirements and to garner a better understanding of farmers and their needs. The new CRM system provides Dairygold with relevant information in a timely manner helping to overcome some of the challenges the teams have encountered when working remotely in rural Ireland.

Ergo’s CRM solution has allowed Dairygold to record important items of information, enabling a more enhanced service. All the information is uploaded directly by their staff from any location, solving the challenge of working with customers and suppliers in remote areas.

Via: ErgoGroup.ie

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